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Checking, Rechecking, and Verifying...
Xytex is full of many checks and balances. We are constantly checking, rechecking, and
verifying orders, shipments, and even our donors.
Once an order is placed for shipping it is checked a minimum
of six times before leaving our facility.
The first check is done when the client places the order. The client relations specialist will verify
the order before getting off the phone.
The next check comes when the client relations specialist
enters the handwritten order into the computer system. In the system we can
verify the client’s information, doctor’s information, and any old orders to
check for donors previously used. Once
the order is in the client relation specialist will fax it to the client’s
doctor for verification, if he sees anything that is not accurate a call can be
made to the client or to us. After the
client relations specialist puts the order in they will then turn it over to
the accounts receivable/client relations supervisor, as well as our shipping
department.
Our shipping department will then locate the specimen and
get it ready for shipping. When they
locate the specimen they will record a lot number, which identifies the tank
and cane it was being stored on. The
recorded information will be taken to our accounts receivable and she will
confirm the handwritten order to the printed order and to the selected lot
numbers. She will then take the packet of information for another check with
our Director of Sales.
Once the Director of Sales has verified the information on
paper, she will then go to our shipping department to check off on the specimen
pulled and the shipping labels. The box
is then sealed with the proper packets and ready for pick up.
At Xytex we understand the importance of this process and
want you to feel safe when working with us.
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