Your Comments
unsolicited customer testimonials
Ronda, thank you so much for being my "voice of calm." I so appreciate the way you talked me down and helped me find a solution. It felt so reassuring to not just be another call in your queue.
Thank you for providing my family with such great customer service….You truly made my day.
I think customer service with Xytex is excellent!
My experience with the staff has been nothing but helpful, warm, and comforting in trying to make my decision. The shipment went as planned and the sperm count was extremely high for my IUI units. I am very satisfied with your Open Donor Program, especially the adult photos, which helped me decide Xytex was the bank that fit my needs. Great job!
I was very satisfied with my many phone consultations with Mary, Phoebe and Ronda. They all had high professionalism, informative information and show that they really care about what they do. You are lucky to have them work for your company. And I feel blessed I was able to have such a positive experience. Thanks, Xytex. Keep up the good work.
Superb service. Whatever you are paying Sheridan Rivers, it’s not enough. Thank you for personal support shown, in addition to professionalism.
Mary was a great help and Sheridan is an absolute lifesaver. I would only recommend Xytex.
Both Ronda and Caroline were great. Both of them were so kind and helpful. Ronda went out of her way to make sure I had everything I needed and the shipment was sent out in plenty of time. I would definitely use Xytex for all my future donor needs.
We dealt with Sheridan during our purchase and she was extremely prompt in replying to our questions and queries. There was zero delay in her response and we appreciate that very much. We greatly appreciate Sheridan’s assistance.
I had a very frustrating experience with another sperm bank. They were not only incredibly impersonal and cold, and had so many people answering the phone that I couldn’t keep track, but they actually got their information wrong, resulting in two months of waiting for no reason. The woman that I spoke with at Xytex, Caroline, was warm, informed and incredibly helpful. I would definitely recommend Xytex.
I dealt with Sheridan Rivers and she made me feel I was in safe hands—she was very empathetic and was very prompt in replying to both emails and phone calls—she alleviated a lot of stress.
I thought the information was very thorough. Having both baby and adult photos available helped to make our decision much easier.
Sheridan, who we dealt with throughout, could not have been more courteous, helpful and proactive.
It was very helpful to have photographs of the donors that were immediately available. As we live in another country, I had a lot of email contact with Sheridan Rivers and found her to be very helpful, friendly and prompt to answer all my inquiries. I found this a great help.
We were able to find a match for my husband’s height and build, which was very important to us as he is an athletic 6’6”. It was also important to us to have an open donor, of which you have plenty, which is great.
Good choice, easy to navigate system
In a million years I never would have though I would find “the one.” The information I was given, coupled with the obvious warmth, wit and charm of my choice of a donor made this one of the easiest decisions of my life. The fact that my donor is an open ID donor like many of the Xytex choices is just the frosting on the cake.
I couldn’t be happier than I have been working with Xytex—in 48 hours I will hopefully make my dream come true and I could not have done it without your wonderful team. The staff at Xytex is amazing—I am eternally grateful to Sheridan Rivers for her patience, guidance, knowledge, kindness and support in guiding me thru the greatest challenge of my life.
I wish to say that Sheridan in particular was so helpful and responded to requests and emails very promptly and offered and excellent professional service. She is a credit to your organization.
Caroline was absolutely wonderful. I called requesting an overnight shipment. It was time for her delivery driver to arrive. She took my order quickly, kindly and made sure it was sent out. She was awesome. Thank you. Thank you!
Caroline and Amber were very helpful. I appreciate all they did for me to make the process easier. Thank you!
Without question—the most informative website available for this purpose. And I researched a lot of them!
I just wanted to thank you for doing what you do. You made it possible for me to have a baby. She is absolutely perfect...Y'all should be commended for what you do. You make it possible for women all over to have their dreams of children come true. So thank you again.
I would like to sincerely thank you for your help and kindness. You have made what has been a very emotional and difficult situation, very smooth and stress free. Being able to speak to someone compassionate and helpful has made all the difference in this journey. What Xytex is able to offer to people like me is amazing. You really do make dreams come true and I will be eternally grateful to you special people....I can't wait to send you baby pics!
Thank you to the Xytex team for making this experience so seamless and positive. The kind,courteous nature and total professionalism of your people is to be commended.
The staff at Xytex was so friendly and answered all my questions; not rushing me off the phone. I really appreciated their time and efforts in helping me make decisions.
Jennifer was VERY helpful and knowledgable. It was my first time calling, and she was able to answer all of my many, many, many questions.
When I called to place my order, it was so nice to get a live person right away. I didn't want to go through a million prompts. This process is emotional, and to get a live person immediately made me feel good. Jennifer was very helpful and an asset to your company.
We looked at the Xytex site at the recommendation of a friend and have been well pleased. We ultimately chose Xytex because of the three month unlimited membership. After months of looking at other banks, with nothing but confusion, we had three finalists within three days of signing up. Within four days, we had chosen our ideal donor thanks to being able to explore fully any donor in the catalog with our unlimited membership.
Thank you, Xytex, for your part in making Sadie a reality! Born May 9, 2009! E. Chapman, Feb 2010
We are so thankful to Xytex and our doctors for McKenna who just turned a year old. J Noelke, Feb 2010
April And Corey would like to thank Xytex for giving us a chance to continue building our family :) we are currently ttc using a great donor!! April And Corey, Feb 2010
omg I’m very happy! I’m in the process of having a future baby! thanks Xytex!! :) N Mattos, Feb 2010
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