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unsolicited customer testimonials

“I spoke with Amber Lowe this afternoon. I just wanted to let you know that she was wonderful to talk with! She was patient and answered all of my questions thoroughly (I had about 20+ questions). I am sure you all get tireless phone calls everyday (all day long) and though it was 4:20pm…Amber was gracious, energetic and very professional. Her customer service is impeccable. I asked for your name and contact information myself because I know supervisors tend to only hear when things go wrong…and I wanted to let you know that Amber is a gem.”

“Thank you for providing my family with such great customer service….You truly made my day.”

“I think customer service with Xytex is excellent!”

“My experience with the staff has been nothing but helpful, warm, and comforting in trying to make my decision. The shipment went as planned and the sperm count was extremely high for my IUI units. I am very satisfied with your Open Donor Program, especially the adult photos, which helped me decide Xytex was the bank that fit my needs. Great job!”

“I was very satisfied with my many phone consultations with Mary, Phoebe and Ronda. They all had high professionalism, informative information and show that they really care about what they do. You are lucky to have them work for your company. And I feel blessed I was able to have such a positive experience. Thanks, Xytex. Keep up the good work.”

“Superb service. Whatever you are paying Sheridan Rivers, it’s not enough. Thank you for personal support shown, in addition to professionalism.”

“Amber Lowe is a gem. She is helpful, courteous and made this whole process simple for me. Do anything you need to keep her on your staff.”

“Mary was a great help and Sheridan is an absolute lifesaver. I would only recommend Xytex.”

“Both Ronda and Caroline were great. Both of them were so kind and helpful. Ronda went out of her way to make sure I had everything I needed and the shipment was sent out in plenty of time. I would definitely use Xytex for all my future donor needs.”

“We dealt with Sheridan during our purchase and she was extremely prompt in replying to our questions and queries. There was zero delay in her response and we appreciate that very much. We greatly appreciate Sheridan’s assistance.”

“I had a very frustrating experience with another sperm bank. They were not only incredibly impersonal and cold, and had so many people answering the phone that I couldn’t keep track, but they actually got their information wrong, resulting in two months of waiting for no reason. The woman that I spoke with at Xytex, Caroline, was warm, informed and incredibly helpful. I would definitely recommend Xytex.”

“I dealt with Sheridan Rivers and she made me feel I was in safe hands—she was very empathetic and was very prompt in replying to both emails and phone calls—she alleviated a lot of stress.”

“I thought the information was very thorough. Having both baby and adult photos available helped to make our decision much easier.”

“Sheridan, who we dealt with throughout, could not have been more courteous, helpful and proactive.”

“It was very helpful to have photographs of the donors that were immediately available. As we live in another country, I had a lot of email contact with Sheridan Rivers and found her to be very helpful, friendly and prompt to answer all my inquiries. I found this a great help.”

“We were able to find a match for my husband’s height and build, which was very important to us as he is an athletic 6’6”. It was also important to us to have an open donor, of which you have plenty, which is great.”

“Good choice, easy to navigate system”

 “In a million years I never would have though I would find “the one.” The information I was given, coupled with the obvious warmth, wit and charm of my choice of a donor made this one of the easiest decisions of my life. The fact that my donor is an open ID donor like many of the Xytex choices is just the frosting on the cake.”

“I couldn’t be happier than I have been working with Xytex—in 48 hours I will hopefully make my dream come true and I could not have done it without your wonderful team. The staff at Xytex is amazing—I am eternally grateful to Sheridan Rivers for her patience, guidance, knowledge, kindness and support in guiding me thru the greatest challenge of my life.”

“I wish to say that Sheridan in particular was so helpful and responded to requests and emails very promptly and offered and excellent professional service. She is a credit to your organization.”

“Caroline was absolutely wonderful. I called requesting an overnight shipment. It was time for her delivery driver to arrive. She took my order quickly, kindly and made sure it was sent out. She was awesome. Thank you. Thank you!”

“Without question—the most informative website available for this purpose. And I researched a lot of them!”

“Caroline and Amber were very helpful. I appreciate all they did for me to make the process easier. Thank you!”