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Xytex: Creating Families Through Innovation
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Xytex Corporation is a worldwide leader in providing high quality human gametes for assisted reproduction in order to help people produce healthy babies. Incorporated in 1975, Xytex has become a major human sperm bank, servicing physicians and their patients globally from offices in Georgia, USA and Ontario, Canada. The company boasts an ever-expanding list of services, including tissue storage options offered through Xytex Tissue Services, a full-service egg donor program available through Xytex Ovations, and our comprehensive donor semen services. Throughout the last 27 years, Xytex has distinguished itself by developing a reputation for placing emphasis on unparalleled information options, quality products, and a high level of customer service.

What you think about our products and services makes a huge difference in how we conduct business today – and in the future. In an effort to provide customer-driven products plus exceptional customer satisfaction, we are once again seeking your input by way of this survey.

Your feedback is valuable in helping us provide products and services to assist you in a successful practice. With your answers to our questions, we can plan together to effectively meet the short-term and long-term needs of your practice, which translates into helping to create families through innovation.

If you have questions about this survey, I hope you will call our office at 1.800.277.3210.


We Value Your Opinion

1. Overall
Not at all
Somewhat Familiar
Familiar
Very Familiar

    a. How familiar are you with Xytex as a corporation?

    b. How familiar are you with Xytex products/services?


2. Products/Services
Not Familiar With
Poor
Fair
Good
Very Good
Excellent

    a. Donor Semen

    b. Selection of Donors

    c. Donor profile

    d. Audio/Video files

    e. Photo Matching

    f. Professional Counseling Services

    h. INFO (Informative Narrated Phone Option)


3. Consultation
    a. In your practice, who is mainly responsible for counseling patients about donor insemination?
RE
OB/GYN
Nurse
Pract.
Nurse
Midwife
Lab
Director
IVF
Coordinator
No One
Other
(specify)

    b. Who else in your practice significantly influences the patient's donor purchase decision?
RE
OB/GYN
Nurse
Pract.
Nurse
Midwife
Lab
Director
IVF
Coordinator
No One
Other
(specify)

    c. Do you require your patients to use only banks you have a relationship with?      Yes No

4. Referral
    a. Are you currently referring your patients to specific donor providers?      Yes No
        Please explain:

    b. Are you currently recommending Xytex to your patients?      Yes No

5. Ordering
RE
OB/GYN
Nurse
Pract.
Nurse
Midwife
Lab
Director
IVF
Coordinator
No One
Other
(specify)
    a. Who orders gametes?

 
Poor
Fair
Good
Very Good
Excellent

    b. Rate ease of ordering from Xytex?

    c. Rate Xytex's professional response to your orders.


6. Do you use the Xytex Web site (www.Xytex.com) as an information tool?      Yes No

7. Has IVF or ICSI reduced the number of donor semen cycles?      Yes No

8. Do you have a substantial need for qualified egg donors?      Yes No

9. Which of the following tissues do you store for 30 days or longer?
     Embroyo
Yes No
 
     Semen
Yes No
 
     Ovarian Tissue
Yes No
 

10. Are you familiar with Xytex Tissue Services?      Yes No

11. Would you like to receive our donor list via e-mail?      Yes No

12. What do we do well?
 

13. What should we improve upon?
 

Survey completed by:      

**Your Name

Title
**Your E-Mail Address
Practice E-Mail Address



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