Purchasing & Shipping Info

Purchasing & Shipping for Canadian Clients
Purchasing from Xytex is simple. You may place your order directly through our website or work with one of our dedicated Client Relations Specialists, who are available to guide you through every step of the process.
To ensure compliance with Health Canada regulations, all Canadian orders—whether your vials are being shipped to your clinic or placed into storage—are imported, stored, and distributed through our trusted Canadian partner, CanAm Cryo.
Because all shipments must be processed through CanAm Cryo before reaching their final destination, we recommend scheduling your shipment 10–14 days in advance of your planned treatment whenever possible.

 

If You Are Storing Your Vials
Your vials will remain securely stored at CanAm Cryo until you are ready to use them. Storage fees and ongoing storage management will be handled directly by CanAm Cryo.

 

If You Are Shipping to Your Clinic
Xytex will ship your order directly to CanAm Cryo. Once your shipment has been received and processed, CanAm Cryo will coordinate delivery to your fertility clinic.

 

Shipment Updates & Storage Inquiries
For questions regarding the status of your shipment, delivery scheduling, or stored vials after they have arrived in Canada, please contact CanAm Cryo directly. Their team will be happy to assist you with updates and logistics.

 

Purchasing Through RAMQ
If you are purchasing under the Québec RAMQ program, the ordering process differs from standard Canadian purchases. Please visit our RAMQ FAQ for step-by-step guidance and important program information.